I'm Jason, a customer service professional and aspiring IT guru who loves to nerd out on all things tech. I've been working in the customer and public service industries for over 10 years, and have always been fascinated by how technology works and improves our everyday lives. I am always looking for new opportunities to learn and grow in my field. Whether it's delving into the latest software or tackling a difficult technical problem, I am always up for a challenge. When I'm not working on tech projects, I enjoy reading, leatherworking, studying history, and exploring new places. Thanks for taking the time to read my bio, and I hope to get to know you as well!

P.S. You can check out some of my self-hosted stuff here!

Areas of Expertise

Customer Service

Troubleshooting

Incident Management

Fault Isolation

Microsoft Office
ISC2 Candidate Credly Badge

Recent and Upcoming Projects

In Progress:

  • Currently working on my B.S. Cybersecurity w/ Criminal Justice minor at SNHU

  • Studying for CompTIA Security+ and Network+

  • Studying for ISC2 CC/SSCP

Completed:

  • Migrated self-hosted services into Kubernetes

  • Modernization of my self-hosted email server

Planned:

  • Upgrade Proxmox cluster for HA/replication

My Philosophy

I’m a firm believer in learning by doing. Nothing is more satisfying than setting a goal or accepting a challenge and coming out victorious. I also believe the end results matter more than the process, and that rigidity and strict workflows allow for success, but not growth.